The Heart of the Start, Part 3

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employee-happiness.jpgThe Frameworks of Happiness

Tony Hsieh, CEO of Zappos, believes the key to maintaining a positive company culture in the workplace is to inspire your employees to be happy. To define what this looks like, Hsieh has divided Happiness into four motivating factors.

  • Perceived Control- Although control may be somewhat of an illusion, the perception of control can make you function better in life. People who 'feel' in control are more confident, calm and effective. When you believe you can make your life better, you will attract positive experiences to confirm that belief.

  • Perceived Progress- People perform better in life and work when they are acknowledged and validated. Zappos used to award promotions every 18 months until they realized that giving employees smaller promotions every 6 months gave them a sense of ongoing success and made them more productive.

  • Connectedness- Humans have the innate need to connect. We feel more secure and more supported when we are part of a community that shares the same values and purpose. Creating a team environment is essential to make employees feel that they belong in this company and can trust the people they are working with.

  • Meaning/Higher Purpose- Nothing makes people feel more valuable than being part of something that matters. Enlisting employees into the company's greater vision and allowing then to make a difference will inspire them to reach their potential. Because at the end of the day, happiness comes from contributing yourself to something that is greater than yourself.


Zappos is about delivering happiness and that's what has made them so successful. Happy employees equal happy customers. So motivate your employees by inspiring them to be better humans and follow your example as a happy person who cares about his team at a core level. This way the boss becomes a mentor, and a job becomes a calling, and a customer becomes loyal.


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This page contains a single entry by Margot Hulings published on December 17, 2009 10:06 PM.

The Heart of the Start, Part 2 was the previous entry in this blog.

The Heart of the Start, Part 4 is the next entry in this blog.

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